The products are delivered to the delivery address indicated during the ordering process. CYALUME TECHNOLOGIES cannot be held responsible for any input errors which would cause delays or errors of delivery. In this context, all expenses incurred for the redirection of the order will be entirely at the customer's expense.

Packages are usually shipped within 2 days after receipt of payment.

In mainland France (including Corsica), parcels are shipped via Colissimo with or without signature or in “Points Relais Service Colissimo” for parcels up to 20 kgs. For all other destinations, the offered shipments are home delivery with signature or in “Points Relais Service Colissimo” for parcels up to 20 kgs, and carried out via Colissimo’s partner forwarders.

Regardless of the delivery method selected, a link is sent to track the package online.

The communicated delays are only indicative and CYALUME TECHNOLOGIES cannot be held liable if these delays are exceeded, in particular as a result of disturbances due to carriers or postal services:

  • Mainland France: 2 days

  • European Union: 3 to 5 days

  • International outside EU: 5 to 8 days

In accordance with the law, in case of delayed delivery, the customer can cancel his order under the conditions and modalities defined in article 138-2 of the French Consumer Code.

Shipping costs include preparation and packaging costs as well as postage. The preparation costs are fixed, while the transport costs vary according to the total weight of the package. It is recommended to group all products together in one order. It is not possible to combine two orders placed separately and shipping charges apply to each delivery.

In Metropolitan France, the port is free for any purchase over €49, excepted for the Sustain bags range.